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ITA Pro Weekly, April 03,2020

Forrester on digital resources and COVID-19, Sean Sweeney on importance of digital collaboration, Maple Technology’s 20-year mark, and more…

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Hot Off The Presses!
The insurance industry is facing an onslaught of claims arising from the COVID-19 pandemic, from small businesses to corporate clients – and insurers must be proactive, both in communicating coverage gaps and proactively assisting customers in getting the right coverage, according to a new study by Forrester.

Since the introduction of the smart phone, insurers have built assorted mobile apps, sites, and tools. “But in the new era of social distancing and call center wait times wrought by COVID-19, now’s the time to show off those investments; customers will be more likely or even have no alternative but to use them,” the report states
 
In today's COVID-19 world, where employees are working from home, digital collaboration is more important than ever for businesses of all kinds. Sean Sweeney of Centric Consulting discusses how digital collaboration enables insurers to work together in real time and how advances will change the property-casualty landscape.

“Digital collaboration happens when people are connected in digital workspaces such as email, text, portals, social media, and other tools where users can access projects and communicate in real time from virtually anywhere. Although adoption of these technologies and processes will improve customer experience and ease of use, the biggest impact for carriers will be the internal benefits they gain.

Now headed into its 20th year, Maple Tech prides itself on its Aspire solution for its ease of front-end configurability, and the company’s flexible delivery models that ensure client projects are delivered on time and on budget. In our latest “Digital Dialogue” interview, Maple Technology CEO Nick Teetelli speaks about the tech firm’s 20 years in business, and the future of insurtech.

“We embraced our technology approach by considering what we had already successfully developed and implemented to be a ‘proof of concept,’ and a valuable foundation upon which we could develop a new comprehensive core system, with expanded focus, from the ground up.”

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