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ITA Pro Weekly, April 18, 2019

National Life, Appalachian Underwriters, and a LOT more news from ITA

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Electronic Chat

Electronic Chat is an on-going feature published in both our newsletter and on the ITA Pro magazine website. In this column, we feature insurance industry luminaries, thought-leaders, entrepreneurs, and pundits. We ask them questions about their background, their business and how they're addressing the challenging issues facing the insurance industry. 

This week, we talk with Todd Greenbaum, President and CEO of
Input 1 LLC,  a company that has provided business process outsourcing and comprehensive software solutions to the property and casualty insurance industry for over 30 years.

Editor's Note: If you are attending ITA LIVE 2019 in just a few weeks, you'll hear speakers from Input 1 and Tokio Marine HCC present "Building a Best-in-Class Billing Program for a Specialty Business Line."

Click here for the conversation.

Hot Off the Presses!

National Life Transforms Customer Experience Program with Cognizant

Cognizant has announced an expansion of its strategic business partnership with National Life Group, one of the fastest-growing life insurance companies in the United States. Cognizant is advising and providing technology and solutions expertise for National Life's multi-year approach to creating a digital self-serve customer experience, making it possible to securely and conveniently conduct business anywhere, on any device.

National Life's "Customer Experience Program" was first introduced in 2017 with the goal of creating a seamless experience for customers and the employees who service them. A dedicated team at National Life is focused on addressing customer experience innovation. The team, comprised of Cognizant and National Life experts, is developing new and innovative ways for employees and policyholders to securely check account balances, make payments and conduct other transactions online or through mobile devices.

For more information, click on the press release here.

Guest Blog

In a recent blog, SMA Partner Mark Breading contemplates autonomous vehicles and offers ten predictions for the future of transportation. This diagram, taken from SMA’s recent research report, Connected Vehicles and Insurance: Ten Strategic Considerations, provides some practical advice for insurance strategists today by identifying the potential value levers in the evolving connected vehicle area and exploring ten strategic questions.

"We are in the early stages of a transformation that will completely reshape the transportation landscape," says Mark. "SMA believes that the forces shown in this diagram will converge around 2030 and will dramatically affect who owns vehicles, how they are driven, the level of accidents, and how insurance plays into the new landscape."

Click on Mark's blog here: Musings on the Future of Autonomous Vehicles – And Practical Implications for Today.

Click on the links below to get the latest news in the insurance marketplace:
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The Email Chat is a regular feature of the ITA Pro magazine and website. We send a series of questions to an insurance IT leader in search of thought-provoking responses on important issues facing the insurance industry.


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