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ITA Pro Weekly, April 24,2020

Innoveo’s Bhargava on no-code product for agents, using AI to improve CX, the latest issue of ITA Pro magazine, and more

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Hot off the presses!
Manisha Bhargava is Global Head of Sales, The Americas, at Innoveo AG, which designs and develops insurance technology cloud software including Skye, a cloud-based technology suite which enables digitalization of insurance processes and accelerates insurance product launch cycles. In this week’s Electronic Chat, she discusses Innoveo’s new, exclusive no-code platform for agents, set for release by the end of this month.

“Agencies will be able to be fully digitized in less than one week. Integrating comprehensive digital capabilities will result in countless benefits including an improved customer experience, increased productivity, lower costs, increased revenue growth and profitability – for the agency overall and per client.”

Artificial intelligence and machine learning are increasingly moving from the lab or back-office to having a strong impact on the daily front-line interactions of consumers and companies, in particular by allowing businesses to better anticipate and respond to customer needs. In this article by Chris Small and Chris Richard of Agero, learn how the company’s roadside protection product, fueled by AI and ML and delivered through insurance policies, is helping insurers solidify customer relationships by combating the impact of traffic, weather and other factors that cause unexpected delays in delivering driver assistance.

“AI can change this reactive escalation scenario to preemptively improve customer engagement. For roadside assistance, by collecting data in the form of millions of breakdown event records, it becomes possible to move to a more proactive stance on policyholder experience. This includes analysis of both current and past events to identify, assess and weight the variables that can lead to delayed service, and the development of data models to predict impending issues. With added machine learning, the analytics can be trained and refined.”


Read the latest in the March/April issue of ITA Pro magazine, now in digital format! Articles include “The AI Revolution,” where we examine how artificial intelligence, machine learning, and deep learning are transforming the way insurance handles everything -- from claims to the customer experience. In “A World Beyond Chatbots,” you’ll meet Bob, BerkleyOne and Pypestream’s new AI digital insurance assistant, who goes beyond the basics of a chatbot to deliver a one-of-a-kind customer experience to the insurer’s high-net-worth clientele. And in our Big Fix column, discover how Georgia Farm Bureau successfully implemented an integrated analytics solution in conjunction with a core system modernization, enabling near real-time performance monitoring.

Also in this issue, learn how federated ID management solutions can save time and improve cybersecurity, discover how Friends Cove Mutual Insurance Co. teamed with BriteCore to expand their possibilities for future innovation and technological advancement, and find out what Insurance Nerd’s Carly Burnham has to say about today’s insurance quest for new talent.

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The Email Chat is a regular feature of the ITA Pro magazine and website. We send a series of questions to an insurance IT leader in search of thought-provoking responses on important issues facing the insurance industry.


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