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ITA Pro Weekly, January 11, 2019

Customer Service, ITA Bridge Award Extension, and Fraud Detection

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Vendor Perspective

What's the Secret to Building Deeper 
Relationships with Your Customers?

Did you know that...

  • 48% of Americans have interacted with a company or institution through a social media network?
  • 50% of brand-name companies are investing in customer experience technologies?
  • there is a 92% retention rate among companies that have a well-crafted customer service approach?

You’ll find these statistics – and a whole lot more -- in Hyland’s new eBook called “The Complete View: Building a Deeper Relationship with your Customers.” Just 14 pages in length, it’s chock full of valuable information and sage advice on how to better manage customer information and improve interactions and engagement.

Download your copy now.

(Editor's Note: The ITA frequently highlights new research reports or studies around technology from analysts, vendors and consultants. This is a new report from Hyland.)

ITA Bridge Award Submissions

Deadline Extended to January 31!


We've already received a number of nominations for our ITA Bridge Award. But several of you have asked if we can extend our deadline due to the holiday break. You spoke; and we listened!

Nominations for the ITA Bridge Award can now be submitted up to Thursday, January 31, 2019. As a reminder, the ITA Bridge Award honors both insurance IT leaders and their business counterparts -- people who "bridge" the business and IT sides of their organization to create more efficient processes, implement cost-effective systems, develop streamlined operations, or just innovate or transform a particular business/IT area.  

Winners have the opportunity to present their story at the ITA LIVE 2019 event, scheduled for May 5-7, 2019 in Ft. Lauderdale. Submit your story of change, innovation, and transformation today (or at least up until January 31)! 

Click here to go to the ITA Bridge Award site (and download a submission form).

Electronic Chat

Electronic Chat is an on-going feature published in both our newsletter and on the ITA Pro magazine website. In this column, we feature insurance industry luminaries, thought-leaders, entrepreneurs, and pundits. We ask them questions about their background, their business and how they're addressing the challenging issues facing the insurance industry. 

This week, we talk with Jeroen Morrenhof, CEO of FRISS. FRISS is a growing company focused on automated fraud detection and risk mitigation solutions for P&C companies worldwide.

Click here for the conversation.

Click on the links below to get the latest news in the insurance marketplace:
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The Email Chat is a regular feature of the ITA Pro magazine and website. We send a series of questions to an insurance IT leader in search of thought-provoking responses on important issues facing the insurance industry.


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