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ITA Pro Weekly, January 30,2020

SMBs and digital ecosystems, adapting to new privacy laws, top 6 enterprise tech trends, and more…

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Hot Off The Presses!

REGISTER TODAY for ITA LIVE April 5 – 7, 2020 at the Diplomat Resort in beautiful Hollywood, Fla.!

This year’s event, “Insurtech in Action: Preparing Your Business for Insurtech 2.0,” will focus on the practicalities of preparing your business for adopting and implementing the latest insurtech advances, with more than 20 interactive presentations, panel discussions, and roundtables.

Seating is limited; sign up today to take advantage of the early-bird registration rate of $699.00.

Advances in AI, ML, and IoT, combined with other non-tech disciplines like behavioral science, are making it possible to predict and analyze customer behavior like never before. How will this impact small- to medium-sized businesses (SMBs)? Tim Attia, Founder and CEO of Slice Labs, takes a look at how new technology is enabling SMBs to compete like never before – and it all comes down to the customer experience.
“At the heart of the race for ecosystem-based CX dominance is a core principle that has stood the test of time as long as business has existed: maximizing existing resources with customers’ best interests in mind.”

Privacy regulation is a shifting landscape – and insurers must be able to retain their footing. In a new article by Philip Gow, managing partner at Global Insurance Service Innovations (GISI), discover four ways you can make sure your business is in compliance with current regulatory changes – and those to come.

“Insurance executives now face an expensive, significant enterprise effort: knowing where data is within a company and how it’s shared — or potentially sold — to third parties. If companies are slow to implement the necessary protections, clients will question their commitment. Insurance is a trust business, after all.

Organizations around the world will accelerate enterprise technology investment in 2020, leveraging digital improvements to make them more competitive, improve connections with consumers, and keep up with the increasing demands of privacy regulation and security needs.

A new study by content services provider Hyland identifies six technology trends that will drive these improvements and demand the attention of chief information officers (CIOs) and chief technology officers (CTOs) in the coming year and beyond.

“In order to gain a competitive edge and amplify growth, organizations are striving to improve customer experiences, streamline operations and mitigate risk,” said Bill Priemer, president and CEO at Hyland. “To meet those goals through the next decade, our customers are increasingly focused on cloud-based solutions, new blockchain use cases and intelligent automation technology such as robotic process automation.”

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The Email Chat is a regular feature of the ITA Pro magazine and website. We send a series of questions to an insurance IT leader in search of thought-provoking responses on important issues facing the insurance industry.


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