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ITA Pro Weekly, October 11,2019

Revamping “antiquated” legacy systems, digital dialogue with Guidewire’s Paul Mang, SageSure’s OneInc connection, and more

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Hot Off The Presses!
How does a 110-year-old insurance company with a tangled web of homegrown, disconnected, antiquated legacy IT systems gear up to serve today’s tech-savvy customers? For Roby Shay, CIO and VP of the Enterprise Solutions division at Grinnell Mutual, the best approach was challenging conventional wisdom and finding a tech partner that was up to the challenge.
 
“People, process and technology are important,” says Shay. “But choosing the right partner is critical.”


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Paul Mang, general manager, analytics and data services with Guidewire Software, Inc., is an insightful observer of trends in the insurtech arena who predicts big changes to insurance products and trends over the next several years.

 

But while effective insurtech can be transformational, Mang urges insurance businesses to focus on first things first: specifically, the needs of the customer. “The No. 1 priority should be to always efficiently fulfill your obligations to your current customers,” he says. “However, as insurance leaders, we also need to think about the future and the evolving needs of customers given the technological and societal changes we are experiencing. We all have to think about those future needs and bring the formidable capabilities of our industry to help address emerging risk needs in society.”


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Meet SageSure Insurance Managers, an independent residential property managing general underwriter (MGU), which develops competitively priced products for its insurance company partners. Co-founder and CEO Terrence McLean was determined to streamline his company’s payment strategy to ensure it is as quick, easy, and transparent as possible for policyholders to use. Discover how he worked with One Inc to implement its Digital Payments Platform in less than five months, from start to finish.

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