ITAMagazine

Features and Viewpoints Archive

COVID-19 One Year Later: The Digital Transformation of Insurance

Samir Gulati | March 04, 2021

COVID-19 has accelerated digital adoption, especially in the areas of claims adjustment and fraud prevention...
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Electronic Chat with Michael Kassing, CEO/CVO, insured.io

Laura Mazzuca Toops | March 01, 2021

A former combat medic with an MGA background, he brings a unique perspective to insurtech...
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BrokerTech Ventures Announces 2021 Cohort Class for Accelerator

Staff Writer | February 25, 2021

Startups from across the U.S. and the Netherlands gain access to intentional engagement and distribution offerings through BrokerTech Ventures...
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An Entirely Preventable Disaster

Bob Frady | February 25, 2021

Even the best risk models can’t take into account major system failures...
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Flipping the Fraud Triangle

Jeffrey Cirino | February 23, 2021

Identifying pressure and rationalization early on helps eliminate opportunity -- the key to committing fraud...
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The January/February ITA Pro Magazine is here!

Staff Writer | February 10, 2021

The January/February ITA Pro Magazine is here...
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Credit Risk, ESG, Cybersecurity Top Risk Concerns for Financial Institutions, Deloitte Finds

Staff Writer | February 10, 2021

Biennial survey finds financial services firms moved credit risk to the top of the risk management agenda...
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Leaders Rise from a Year Like No Other!

Denise Garth | January 29, 2021

COVID has accelerated digital trends and widened the gap between leaders, followers, and laggards, writes Majesco's Denise Garth...
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The Answer to “So What?”

Bob Frady | February 03, 2021

To sell a product in a saturated market, insurtechs must be able to develop a customized answer to the eternal question...
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Getting Creative to Hit COVID Curveballs Out of the Park

Bob Frady | January 13, 2021

The disappearance of in-person trade shows left HazardHub with no way to communicate. Their solution: videos...
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Electronic Chat with Jonathan Roomer, Co-Founder, YuLife

Laura Mazzuca Toops | January 25, 2021

The YuLife app rewards policyholders for looking after their well-being – if they go for a walk or practice meditation...
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Electronic Chat with Ellen Moser, Senior Client Executive, Origami Risk LLC

Laura Mazzuca Toops | February 08, 2021

Origami recently rolled out new online tools enabling employers to track employee COVID-19 vaccinations and monitor outbreaks...
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Electronic Chat with Eugenio Gonzalez, Plug and Play

Laura Mazzuca Toops | January 11, 2021

Gonzalez is an early-stage venture capital investor at Plug and Play Ventures, focused on insurtech, fintech, AI, and more...
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New Report Projects Global Insurtech to Grow by $21 Billion During 2020-2024

Staff Writer | January 06, 2021

New Technavio report predicts CAGR of over 36% throughout the forecast period...
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The 2020 Virtual Event Wasteland

Kaylee Sandstrom | January 04, 2021

From a sponsor’s perspective, some virtual events got it right; others failed miserably...
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Insurtechs, Investors Optimistic About Post-COVID Future, New DIA/McKinsey Study Finds

Laura Mazzuca Toops | December 28, 2020

88% of insurtechs expect stronger demand for products and services once the COVID crisis is over...
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Finding Grandmas

Marty Ellingsworth | December 23, 2020

Former paperboy Marty Ellingsworth asks the question: What responsibilities come with new data possibilities...
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No Code / Low Code: The New “Shortest Route” In Insurance Delivery

Denise Garth | December 21, 2020

Majesco's latest white paper looks at how no code/low code enables speed instead of stifling it...
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Are You Addicted to Copy-and-Paste?

Bob Frady | December 16, 2020

Too many insurers adopt a copy-and-paste mentality when it comes to state filings. It's time to kick the habit, says HazardHub CEO Bob Frady...
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Electronic Chat with Nino Tarantino, CEO- Americas, Insurance and Mobility Solutions (IMS)

Laura Mazzuca Toops | December 15, 2020

Nino Tarantino is CEO – Americas of IMS. a global provider of connected car solutions, services, and analytics to insurers, mobility operators, OEMs...
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Driving Life Insurance:Tech Alone Won’t Solve Business Problems

Barbara Peterfi | December 09, 2020

COVID has highlighted the need for a more digital approach to life insurance. How can insurers avoid the pitfalls of modernization...
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Electronic Chat with Robin Roberson, Managing Director, North America, Claim Central Consolidated

Staff Writer | December 07, 2020

Services include virtual inspections as a service (VlaaS), managed repair, and other building blocks that improve technology and service accessibility...
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How Do You Make It Happen?

Bob Frady | December 02, 2020

A startup owner asks HazardHub CEO Bob Frady what it takes to make it in the world of insurtech. Here's his checklist for success...
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Electronic Chat with Jason Liu, CEO, Zywave

Laura Mazzuca Toops | November 30, 2020

With two major acquisitions in the last month alone (Advisen and ITC), the cloud-based sales tool provider is on a solid growth trajectory...
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New Partnership Models Take Program Business to the Next Level

Denise Garth | November 20, 2020

The insurance industry in general -- and the program and affinity business, in particular -- has much to gain from ecosystems and partnerships...
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New Study Finds Less than Half of Consumers Trust Insurers to Respond to Their Needs

Staff Writer | November 19, 2020

EIS Customer Compass Report finds online transactions, dynamic pricing, and mobile apps are top three consumer priorities...
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Electronic Chat with Andrew Mauritzen, CFO and Head of Insurance Industry, Exactuals

Laura Mazzuca Toops | November 16, 2020

Exactuals is a SaaS payments, data analytics, and reporting platform for the payment of commissions, claims, and vendors...
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You Want Us To Do WHAT For Free?

Bob Frady | November 11, 2020

HazardHub CEO Bob Frady revisits the truism that there is no free lunch -- even in insurtechland...
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Electronic Chat with Evgeny Aleksandrov, Co-founder and CEO, Pilotbird

Laura Mazzuca Toops | November 09, 2020

Evgeny Aleksandrov is co-founder and CEO of Kiwi Insurance Pilotbird, an analytics solutions provider for insurers...
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Electronic Chat with Chris Cheatham, CEO, RiskGenius

Laura Mazzuca Toops | October 28, 2020

The "Luke Skywalker of Insurance Policies" talks about the company's merger with Bold Penguin, COVID's impact on commercial insurance, and more...
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New MIT Sloan Study Finds Few Companies Gain Big Benefits from AI

Staff Writer | October 26, 2020

Findings reveal that success is linked to an organization’s ability to learn with AI...
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The September/October ITA Pro magazine is here!

Staff Writer | October 23, 2020

The September/October ITA Pro magazine is here...
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“Being Right” is Just the Start of the Battle

Bob Frady | October 21, 2020

HazardHub CEO Bob Frady shares why even when they do everything right on a POC, insurtechs sometimes strike out...
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Electronic Chat with Amit Ranjan, Executive VP and CAO, Xceedance

Laura Mazzuca Toops | October 19, 2020

Amit Ranjan is executive VP and CAO of Xceedance, a global provider of strategic operations support (SOS), including consulting, managed services...
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Planning for Your Business and Tech Future: Strategies, Plans and Budgets for Rapid Transformation

Denise Garth | October 16, 2020

Majesco's Denise Garth talks to Rob Galbraith and Bryan Falchuk about how insurance is rethinking strategic planning in light of tremendous change...
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Electronic Chat with Jimmy Padia, Founder and CEO, Floatbot

Laura Mazzuca Toops | October 15, 2020

The chatbot/voicebot insurtech is part of this week's GIA Insurtech Week...
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Gelato with Dots and Sprinkles

Marty Ellingsworth | October 13, 2020

Gelato is great. Gelato with sprinkles is even better. Celent's Marty Ellingsworth continues his look at new and improved risk analytics...
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COVID-19 and the Insurtech “Junk Drawer”

Bob Frady | October 07, 2020

The first of a new exclusive blog for ITA Pro by HazardHub CEO Bob Frady looks at how insurers are taking time to learn about insurtechs during COVID...
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Even “Change” is Different Now. Your Strategic Planning Needs to Be Too.

Denise Garth | October 06, 2020

In 2020, trees' leaves changing from green to yellow may be the only change that is occurring as expected...
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The Road Ahead for P&C Insurers: How to Understand Customers Better and Navigate the Post-COVID Insurance Market

Barbara Peterfi | September 30, 2020

For P&C Insurers, accelerating their digital transition and increasing their flexibility to the “new normal” are crucial steps to take...
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Electronic Chat with Jake Tamarkin, Co-founder and CEO, Everyday Life

Laura Mazzuca Toops | September 28, 2020

Jake Tamarkin is co-founder and CEO of Everyday Life, a Boston-based online life insurance “concierge” delivering financial solutions to mass market...
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Strategic Planning in the “New Normal” Digital Era of Insurance – Your Next Move

Denise Garth | September 25, 2020

Insurance leaders have accepted the fact that we're never going back to pre-COVID "normal." And it's a great opportunity, says Denise Garth of Majesco...
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Insurer Tech Investment Priorities See Major Shift in a Post-COVID World

Laura Mazzuca Toops | September 23, 2020

New Celent study finds innovation taking a back seat to improving operations...
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Plug and Play Selects 25 Insurtech Startups for Winter Batches

Laura Mazzuca Toops | September 21, 2020

The insurtech "Batch 9" lists 25 cohorts, including Cake, Friss, and Vero...
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Digital Transformation – A Top Strategic Priority and New Reality

Denise Garth | September 21, 2020

Future market leadership will be defined by a new digital foundation and business model that embraces customer, technology and market boundary changes...
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Four Steps to Successful Migration of Insurance CCM Applications

Gautam Jit Kanwar | September 16, 2020

While most IT teams view migrations as a “necessary evil” required to modernize current technology, a solid migration plan will provide a better...
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COVID-19 Accelerates Insurance Digitalization to Meet Customer Demand: World InsurTech Report 2020

Staff Writer | September 15, 2020

Adopting a new mindset, leveraging intelligent processes and collaborating with ecosystem partners will be crucial to meet rising business and...
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Electronic Chat with Greg Williams, Co-Founder, President & CEO, Acrisure

Staff Writer | September 15, 2020

The fast-growing insurance broker's unique business model focuses on providing its agency partners with autonomy and an array of high-tech tools to...
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Electronic Chat with Matt Perlman, Partner, IA Capital Group

Laura Mazzuca Toops | September 08, 2020

Partner at IA Capital Group, a private investment firm specializing in insurance and financial technology, talks about the current state of insurtech...
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Insurer Digitalization: Are you a Competitor or a Laggard?

Laura Mazzuca Toops | September 04, 2020

New ACORD report looks at how the 130 top global carriers are using digitalization to reach consumers. The results are surprising...
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Leaders are Leading and Creating the Future of Insurance Distribution

Denise Garth | September 04, 2020

The future of insurance distribution is multi-channel, says Denise Garth of Majesco...
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3 Things You Need to Know About No-Code

Cristiano Moraes da Silva | September 01, 2020

A little education about this software development approach can open the door to a natural industry evolution -- especially post-COVID...
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Electronic Chat with Adam Kiefer, CEO, Talage

Staff Writer | August 31, 2020

The insurtech specializes in working with both carriers and agents to grow and manage their business digitally...
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Underwriting in 3D: Using Data to Adapt and Improve Life Insurance Sales

Denise Garth | August 28, 2020

Denise Garth of Majesco discusses how life insurers can leverage technology to transform the buyer experience into value-added protection at the point...
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Getting Past the "Gelato Syndrome"

Marty Ellingsworth | August 26, 2020

Marty Ellingsworth of Celent weighs in on how nesting hybrid resources enables insurers to achieve sustainable data, AI, and cloud success...
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Insurers Know CX/UX is Important, but Don't Agree on Execution, Study Finds

Laura Mazzuca Toops | August 25, 2020

"There is no clear, unanimous consensus about the ownership or specific scope of CX, with a diversity of opinion about importance, focus, and...
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Electronic Chat with Steve Lekas, Branch Insurance

Laura Mazzuca Toops | August 25, 2020

New reciprocal program and plans for national expansion put this startup on the fast track for competition and growth in the personal lines market...
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How AI Can Attract Millennial Talent to the Insurance Industry

Sonny Patel | August 24, 2020

Much of the industry’s ability to appeal to future generations of employees lies with insurers themselves—and their ability to embrace digital...
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Preventing Data Breaches

Scott Stephens | August 17, 2020

Five things to check when outsourcing policyholder communications...
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A New Boom for Life Insurance: Shifting Away from the 250-Year-Old Policy Transaction

Denise Garth | August 13, 2020

To retain the customer and revenue, insurers must rethink their scope away from a life insurance transaction to a broader lifestyle experience across...
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Electronic Chat with Ty Harris, Founder and CEO, Openly

Laura Mazzuca Toops | August 11, 2020

Founded in October 2019 by Ty Harris and Matt Wielbut, Openly is a technology-enabled MGA for homeowners insurance that has built its products...
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A Digital Wildfire Creates a Burning Platform for Digital Insurance Business Transformation

Denise Garth | August 06, 2020

The next generation of customer requires a digital platform and robust ecosystem that work together under one common platform across different core...
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Digitalization, COVID-19 Spurring More IT Investment in Cybersecurity

Staff Writer | August 04, 2020

New Deloitte study finds financial institutions spending more on IT protection in 2020 than previous years...
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Electronic Chat with Michael DeGusta, CEO, ClarionDoor

Staff Writer | August 03, 2020

Michael DeGusta is a successful entrepreneur and consistent innovator in the insurance software industry...
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U.S. Consumers Significantly Underestimate Flood Risk, New Survey Finds

Staff Writer | July 30, 2020

New survey by AI-driven insurer Neptune Flood and University of South Florida Institute for Data Analytics and Visualization uncover timely data and...
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The Future of Insurance: Opportunities in Ecosystems

Denise Garth | July 27, 2020

Denise Garth of Majesco examines how insurance can tap into the synergy between companies and customers that helps meet the needs of all participants...
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Electronic Chat with Todd Greenbaum, CEO, Input 1

Staff Writer | July 20, 2020

Todd Greenbaum is President and CEO of Input 1, provider of digital billing and payment solutions expanding core/legacy systems...
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Majesco to be Acquired by Thoma Bravo

Staff Writer | July 20, 2020

Shareholders to receive $13.10 in cash per share...
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The Evolving Role of Managing General Agencies

Travis MacMillian | July 16, 2020

Today's MGAs, fueled by changing technologies, must follow a “jack-of-all-trades” mindset by wearing many hats and leveraging multiple competencies...
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Electronic Chat with Char Hu

Laura Mazzuca Toops | July 16, 2020

Char Hu is CEO of The Helper Bees, the first and only company to use data analytics to help long-term care practitioners deliver intelligent...
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Electronic Chat with Allan L. Egbert, Jr.

Laura Mazzuca Toops | July 09, 2020

Tech entrepreneur, senior architect, consultant, and co-founder of Ask Kodiak...
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Electronic Chat with Christopher Tramontano and Zbigniew Gawienczuk

Staff Writer | June 29, 2020

Christopher Tramontano and Zbigniew Gawienczuk are the founders of ClearLync, a full-service software consulting firm...
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Data Science is Gelato

Marty Ellingsworth | June 22, 2020

Feeding a growing appetite for data, AI, and cloud...
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Insurance Innovation: Alive and Kicking

Denise Garth | June 19, 2020

Denise Garth, a judge for the 2020 Innovation in Insurance Awards, takes a look at the top trends...
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Independent Agents Divided on Digital Experience, New Survey Finds

Staff Writer | June 18, 2020

Independent insurance agencies are at a crossroads when it comes to ease of doing business, diverging between agents who value the personal touch and...
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Electronic Chat with Michael Jones

Laura Mazzuca Toops | June 15, 2020

Michael Jones is co-founder and CEO of Combined Ratio Solutions...
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Electronic Chat with Paul VanderMarck

Laura Mazzuca Toops | June 08, 2020

Paul VanderMarck, Chief Innovation & Technology Officer, SageSure, has been involved in insurance data and analytics for more than 25 years...
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As Auto Insurance Premiums Shrink, Insurers Need Mobility Ecosystem, New Study Finds

Laura Mazzuca Toops | June 04, 2020

“Rethinking Auto Insurance: From a Transactional Relationship to a Mobility Customer Experience,” a new white paper by Majesco examines the history of...
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Property & Casualty Insurers Raise Digital Games as COVID-19 Elevates Customer Expectations, J.D. Power Finds

Staff Writer | June 02, 2020

GEICO Ranks Highest in Service Satisfaction, National General Ranks Highest in Shopping Satisfaction...
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Electronic Chat with Bobbie Shrivastav

Staff Writer | June 01, 2020

Bobbie Shrivastav is co-founder and chief product officer of Benekiva, a software company whose mission is to bridge the gap between life insurance...
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Sink or Swim: A Mid-Term View of Virus Impact

Denise Garth | May 28, 2020

COVID-19 has said to insurers, “It’s time to move...
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Meet the Board: Marissa Buckley

Laura Mazzuca Toops | May 27, 2020

Marissa Buckley is a member of ITA's advisory board. As Vice President, Marketing and Branding Experience for Security First Insurance Co., she...
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The Insurance Data Journey Into the New Normal

Ben Moreland | May 20, 2020

Without a very strong focus on data as a strategic and vital corporate asset, insurers will struggle to keep up with the necessary changes in the “new...
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Big Data and Insurtech: A Carrier Perspective

James Merz | May 19, 2020

Insurance has always relied on large volumes of data to gauge customer behavior and more. But as big data has gotten bigger, insurtech has empowered...
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Traditional Insurers Need Open Ecosystems, Partnerships to Remain Competitive, CapGemini Report Finds

Staff Writer | May 14, 2020

World Insurance Report 2020 finds consumers favor "bigtech" insurance providers over traditional insurers...
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Electronic Chat with John C. Siegman

Laura Mazzuca Toops | May 13, 2020

We spoke with HazardHub Founder John Siegman on how insurance’s reliance on data has changed over the years, and the role of technology in its...
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4 Ways AI is Empowering Insurers During COVID-19

Sonny Patel | May 11, 2020

The technological advances born from this moment will help empower insurers for what lies ahead...
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6 Big Changes to Insurance from the COVID-19 Crisis

Laura Mazzuca Toops | May 05, 2020

COVID-19 is already shaping the future of how the insurance industry operates in the areas of automation, beneficiary management, and digital services...
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Electronic Chat with Christopher Ewing

Staff Writer | May 04, 2020

Christopher Ewing is President and CEO of One Inc. One Inc offers a single platform for processing premiums and claims payments, designed to integrate...
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Independent Agency Staff Morale High During COVID-19, New Survey Finds

Staff Writer | April 30, 2020

More than half of U.S. independent insurance agencies report that staff morale during the novel coronavirus pandemic remains good, although many are...
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Electronic Chat with Brad Epker

Staff Writer | April 28, 2020

Brad Epker is Chief Revenue Officer at Prompt.io (formerly Chatbox), a text messaging provider that allows businesses to transform text messaging from...
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Tapping AI to Improve Policyholder Experience

Chris Small | April 22, 2020

Artificial intelligence and machine learning are increasingly moving from the lab or back-office to having a strong impact on the daily front-line...
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Electronic Chat with Manisha Bhargava

Staff Writer | April 21, 2020

Manisha Bhargava, Global Head of Sales, Innoveo, on its new COVID-19 portal and no-code platform for insurance agents...
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ITA Pro Magazine, March/April 2020

Staff Writer | April 16, 2020

ITA Pro Magazine March/April 2020 issue is here...
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COVID-19 a Game Changer for Workers’ Comp

Laura Mazzuca Toops | April 14, 2020

New survey shows shift to remote work, telemedicine as solutions...
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Electronic Chat with Steve Comer

Laura Mazzuca Toops | April 06, 2020

Steve Comer, Director of Financial Services and Insurance at Hyland Software, discusses his company's response to the COVID-19 pandemic and how Hyland...
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COVID-19 Pandemic Forces Cancellation of ITA LIVE 2020

Jim Daggett | March 27, 2020

Due to the uncertainty surrounding the global COVID-19 pandemic, the Insurance Technology Association (ITA) has had its ITA LIVE 2020 event cancelled...
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Leveraging Digital Resources in the Time of COVID-19

Laura Mazzuca Toops | March 26, 2020

A new report by Forrester discusses the need for insurers to reshape and accelerate their digital roadmaps during the pandemic...
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Electronic Chat with Robert Hartwig on COVID-19 and Insurance

Laura Mazzuca Toops | March 24, 2020

Hartwig spoke with ITA about how the insurance industry is responding to the COVID-19 pandemic, and its impact on the insurtech sector...
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Celent Study: Most Small Businesses Still Unclear on Importance of Cyber Insurance

Laura Mazzuca Toops | March 18, 2020

And risk increases as more employees work from home during coronavirus quarantine...
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The January/February 2020 ITA Pro is here!

Staff Writer | March 16, 2020

The latest issue of ITA Pro magazine is now available in digital format...
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Deloitte: New C-Suite Roles Mean More Opportunities for Women

Staff Writer | March 11, 2020

Today’s C-suite includes a host of new designations virtually unheard of before 2010, focusing on diversity and inclusion, sustainability, innovation...
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Electronic Chat with Pankaj Parashar

Laura Mazzuca Toops | March 05, 2020

Pankaj Parashar is co-founder and CEO of Purple Ant, a subscription-based, cloud-based home monitoring platform that integrates with commercially...
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Electronic Chat with Tara Kelly

Laura Mazzuca Toops | February 24, 2020

Tara Kelly, President and CEO of SPLICE Software, was recently named among the 10 most trustable insurance tech providers by Technology Headlines...
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Electronic Chat with Chuck Wilson

Laura Mazzuca Toops | February 10, 2020

Chuck Wilson is co-founder of Avolanta, a privately held insurance computer software company based in Columbia, S.C...
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ITA, InsNerds Collaborate to Enhance ITA LIVE 2020 Content and Coverage

Staff Writer | February 07, 2020

ITA is partnering with Insurance Nerds at this year’s ITA LIVE 2020 executive event with the aim of enhancing content and engagement...
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How SMBs Can Compete in Digital Ecosystems in the 2020s

Tim Attia | January 27, 2020

How does a small- to medium-sized business (SMB) begin attempting to understand the digital ecosystem customer...
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4 Ways Insurance Can Prepare for New Data Privacy Laws

Philip Gow | January 21, 2020

Though it only took effect on Jan. 1, the California Consumer Privacy Act, or CCPA, has already changed the way corporations view consumer data. And...
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Brewer Lane Ventures Launches and Hires Insurtech Vet Martha Notaras as Managing Partner

Staff Writer | January 09, 2020

Brewer Lane Ventures, a new venture capital firm focused on investing in the insurtech and fintech industries, today announced it has brought on...
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2020 GIA Cohort Launches on January 14

Staff Writer | January 08, 2020

The Global Insurance Accelerator (GIA) announces the launch of its sixth cohort on January 14, with eight insurtech companies coming to Des Moines...
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The November/December 2019 ITA Pro is here!

Staff Writer | January 06, 2020

The latest issue of ITA PRO magazine is now available in digital format...
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Electronic Chat with Joshua Snead

Staff Writer | January 06, 2020

Joshua Snead is co-founder of Rainwalk Technology, a SaaS cloud-native platform provider for pet insurance. The company uses machine learning to price...
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Electronic Chat with Wendy Aarons-Corman

Laura Mazzuca Toops | December 16, 2019

Wendy Aarons-Corman has more than 30 years’ experience in both IT and insurance, from her earliest days as a software developer on the underwriting...
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Simplifying the Move to a Third-party Print Provider

Ernie Crawford | December 09, 2019

Case study of how a Fortune 500 employee benefits provider serving 35 million insureds throughout the U.S. and Europe transitioned from in-house...
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Take a Business-Driven Approach to Continuous Improvement for Core Systems and Processes

Sean Sweeney | November 25, 2019

Harnessing a business objective mindset ensures your team understands what the business strives to achieve, rather than attempting to simply solve...
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Electronic Chat with Ron Glozman

Laura Mazzuca Toops | November 18, 2019

Ron Glozman is the founder of Chisel, an AI solution for the global insurance industry which uses natural language processing and named entity...
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Guidewire’s Data Guru Mike Byam on How Insurers are Using Internal and Third-Party Data

Laura Mazzuca Toops | November 13, 2019

Traditionally, internally stored data – the reams of information buried in policies and claims -- was the exclusive realm of the insurance actuary...
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Electronic Chat with Russ Bostick

Laura Mazzuca Toops | November 11, 2019

Russ Bostick is Managing Partner at MVP Advisory Group, established in 2013 to provide consulting and advisory services specifically for the insurance...
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Electronic Chat with Rock Schindler

Laura Mazzuca Toops | November 04, 2019

Rock Schindler, Founder and CEO of SD Refinery, launched the company in 2018 in response to the insurance industry’s need for AI technology that could...
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Electronic Chat with John Siegman

Laura Mazzuca Toops | October 28, 2019

John Siegman is CCA and Founder at HazardHub, the U.S.’s most comprehensive natural and man-made risk database...
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Electronic Chat with Martin Burlingame

Laura Mazzuca Toops | October 18, 2019

Martin Burlingame is CEO at Commercial Insurance Group LLC dba Bigfoot Insurance, an MGA and program administrator supporting underwriters and...
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Insurtech Landscape 2019: Top 5 Takeaways

Philippe Lafreniere | October 11, 2019

Philippe Lafreniere, Chief Growth Officer, Slice Labs, looks at five things that are holding insuresr back from fully embracing technology...
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Grinnell Mutual Tackles Massive Transformation -- in Stride

Bill Sinn | October 04, 2019

When you undertake massive change in a large organization, challenging the norm may not appear to be the logical choice. For Roby Shay, CIO and VP of...
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A Candid Conversation with Paul Mang

Bill Sinn | October 04, 2019

Paul Mang is the general manager, analytics and data services, with Guidewire Software, Inc., one of the leading software companies serving the...
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SageSure Insurance Managers Improved Competitiveness by Consolidating Payments to a Single Digital Platform

Jennifer Overhulse | October 04, 2019

SageSure Insurance Managers (SageSure), an independent residential property managing general underwriter (MGU), thrives on developing competitively...
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Digital Does Matter in Insurance-- And Insurers are Missing the Mark

Bill Sinn | October 04, 2019

According to the second annual “Gartner L2 Digital IQ index: Insurance U.S. Report,” released in July of this year, the results were, to put it mildly...
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The 22nd-Century Insurer: Taking a Cloud-First IT Approach

Cara McFarlane | October 01, 2019

Insurers feeling the strain of on-premises technology are on the verge of migrating to the cloud. Before they do, there are a couple of considerations...
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The September/October 2019 issue of ITA PRO magazine is now available in digital format here:

Jim Daggett | September 18, 2019

The September/October 2019 issue of ITA PRO magazine is hot off the presses! Printed copies were mailed directly to our membership list, as well as...
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ITA Pro Magazine May/June 2019

Bill Sinn | June 13, 2019

The May/June 2019 issue of ITA PRO magazineis hot off the presses! Printed copies were mailed directly to our membership list, as well as distributed...
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Spotlight on the 2019 IASA Conference

Bill Sinn | May 23, 2019

Thousands of insurance professionals will descend on Phoenix, AZ, for this year's annual IASA conference from June 2-5, 2019...
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ValueMomentum Selects Erie as Site of Regional Development Center

Bill Sinn | May 10, 2019

ValueMomentum is expanding its reach with a new regional development center to be located in Erie, Pennsylvania...
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Capgemini and Majesco Become Alliance Partners

Bill Sinn | May 06, 2019

Capgemini today announced it has signed an alliance partner agreement with Majesco (NASDAQ:MJCO), a global leader of core insurance software for...
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Electronic Chat with Dr. Dan Shoham

Bill Sinn | May 02, 2019

ITA interviews Dr. Dan Shoham, Chief Science Officer of Betterview...
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Electronic Chat with Todd Greenbaum

Bill Sinn | April 11, 2019

ITA interviews Todd Greenbaum, President and CEO of Input 1...
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Martha Notaras: The “Outsider” with an Amazing Inside View

Bill Sinn | April 04, 2019

Martha Notaras is a partner with venture capital fund, XL Innovate. She is one of three keynote speakers at ITA LIVE 2019. Her presentation, titled "...
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Electronic Chat with Larissa Tosch

Bill Sinn | February 20, 2019

ITA interviews Larissa Tosh, CIO of Glatfelter Insurance Group...
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Martha Notaras Will Join ITA LIVE 2019 as a Keynote Speaker

Bill Sinn | February 08, 2019

We are pleased to announce that Martha Notaras, Partner with XL Innovate, will be serving as one of three keynote speakers at ITA LIVE 2019...
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ITA Pro Magazine, January/February 2019

Jim Daggett | February 06, 2019

ITA Pro Magazine, January/February 2019...
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Five Things to Consider When Evaluating Your Cyber Risk

Jennifer Dumont | February 07, 2019

Whether your company is private, non-profit or public, all types of businesses are at risk. Here are some basic tips on how to evaluate your cyber...
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Synergy Between Insurers' IT and Analytics Teams Key to Operationalizing Insights, Says Novarica

Bill Sinn | February 05, 2019

In a new CIO Checklist report, Building IT/Analytics Alignment , research and advisory firm Novarica provides a guide for IT leaders to build and...
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Major Ransomware Attack Could Hit U.S. with $89B In Economic Damages

Bill Sinn | January 29, 2019

The region faces the highest level of economic damage in new ransomware scenario created by Cyber Risk Management (CyRIM) project. U.S. losses are...
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ITA Announces 1st of Three Keynote Speakers at ITA LIVE 2019

Bill Sinn | January 23, 2019

ProSight Specialty Insurance Founder and CEO Joe Beneducci will discuss how insurers can strike the right balance between meeting evolving customer...
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Electronic Chat with Jeroen Morrenhof

Bill Sinn | January 10, 2019

ITA interviews Jeroen Morrenhof, CEO of FRISS, one of the leading fraud and risk mitigation companies serving the P&C insurance marketplace...
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The Hidden Costs of Custom Software Systems

David Pittman | December 06, 2018

Customization in the general sense has a very positive connotation. However, in the world of software systems, customization quite often falls short...
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Legacy Systems Are Dead. Really? Don't Count On It.

Bill Sinn | December 05, 2018

Really? Don’t Count On It...
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Now Accepting Nominations for the 2019 ITA Bridge Awards

Bill Sinn | November 19, 2018

The ITA Bridge Award honors both insurance IT leaders and their counterparts on the business side...
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Registration is Now Open for ITA LIVE 2019!

Bill Sinn | November 08, 2018

The InsurTech Revolution: Cutting Through the Hype...
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It's time to register for ITA LIVE!

Jim Daggett | November 14, 2018

It's time to register for ITA LIVE 2019, our 5th annual educational and networking conference...
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What to Expect from a Digital Experience Platform Implementation

Chuck Gomez and Kent Black | September 27, 2018

Insurers are striving to deliver the type of experience agents, brokers, and consumers expect thanks to industries like banking and retail. This...
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ITA Pro Magazine September Edition is Now Available

Bill Sinn | September 27, 2018

ITA Pro Magazine September Edition is Now Available...
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It's National IT Professionals Day

Bill Sinn and Gary Ouellette | September 18, 2018

For many, the IT professional is the unsung hero of the business world. From desktops to laptops…from databases to applications…from servers to...
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Save the Date for ITA-LIVE 2019

Bill Sinn | September 04, 2018

The Insurance Technology Association is pleased to announce that ITA Live 2019 is scheduled for May 5-7, 2019 at the Marriott Harbor Beach Resort and...
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OneShield Software and UrbanStat Work Together to Improve Real-Time Analytics and Risk Decision-Making

Bill Sinn | August 29, 2018

In June 2018, OneShield Software announced the integration of analytical solutions from UrbanStat, Inc., into their OneShield Enterprise cloud-hosted...
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ITA LIVE 2019 - SAVE THE DATE!

Jim Daggett | August 27, 2018

Developed by insurance professionals for insurance professionals, ITA LIVE 2019 attracts the the best and the brightest in our industry...
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Insurance Technology Association Announces New Editor-in-Chief

Jim Daggett | August 22, 2018

The Insurance Technology Association (ITA) is proud to welcome Bill Sinn as the new Editor-in-Chief of ITA PRO magazine, the official publication of...
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August 2018 Edition ITA Pro Magazine is Now Available

Staff Writer | August 22, 2018

The cover story, “Moving Beyond Blockchain 101,” delves into this hot topic -- but with a twist...
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Enterprise Architecture in an Agile World

Rob McCurley | March 14, 2018

It has become a common refrain over the past few years to view the practice of enterprise architecture (EA) as something that time has passed by, much...
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Top 10 Tips for Securing Your Mobile Devices and Sensitive Client Data

Keith Daniels | March 08, 2018

One thing’s certain: BYOD looks set to continue with its exponential growth in popularity in 2018...
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Industry Insight: 4 Global Insurance Trends in Digital, Data, Content Services and Security

Charlie Hanna | March 08, 2018

Earlier this month, I had the pleasure of hosting Mark Breading, partner at Strategy Meets Action, at our headquarters in Westlake to discuss some of...
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Diving Deeper into Prioritizing Your Strategic Digital investments

Oliver Winkenbach | March 08, 2018

Digital disruption is becoming a key trend across the P&C insurance industry...
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Why Content Rules

Patrick Kehoe | March 06, 2018

As Capgemini’s Mahendra Nambiar noted in ITA Pro’s August 2017 e-magazine, the growing expectations of customers centered around convenience...
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Consider Tackling Insurance Fraud Detection Before Claims Automation

Arnaud Grapinet | January 30, 2018

Fraud detection has always been and will continue to be a critical component of claims management. Learning the lessons from current claims Straight...
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Distracted Living: What It Means for Insurance

Mark Breading | January 30, 2018

One important trend in society over the past decade is our increasing ability to create and consume a seemingly unlimited amount of digital content...
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How Mass Personalization Will Open the Small Business Benefits Market

Anthony Grosso | December 13, 2017

Looked at from a marketing lens, your personal truth is that you are a demographic of one...
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At Year End 2017, Will Your Organization Be Protected from Cyber Risks?

Keith Daniels | December 13, 2017

We are approaching one of the busiest seasons, not just for the Holidays, but for new business and renewals in the specialty lines insurance...
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Do Insurance Bots Dream of Mitigating Risk?

Kaushik Gohain & Prateek Vijayvergia | December 06, 2017

Insurance Operations and Knowledge Workers in the Era of Intelligent Technology...
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Conditioned to Respond

Don Honeycutt | December 04, 2017

The expression “feast or famine” obviously started as a personal reference to how much one may, or may not, have to eat at any given point...
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Managing & Mobilizing Insurance Data in a Connected World

Charlie Hanna | November 29, 2017

Given the opportunity to head off catastrophe before it occurs...
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Another Cycle for Insurance and Technology

Robert Regis Hyle | August 29, 2017

Insurance has gone through several business and technology cycles in the last two decades and with the infusion of not just insurtech tools but with...
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Connected Vehicles and Insurance: Geo-Spatial Analysis as a Critical Success Factor

Mark Breading | August 14, 2017

The whole transportation sector is in for massive transformation. The way people and goods will be moved from point A to point B in the future will be...
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Insurtech Has Four Main Area of Focus for Insurers

Rob McIsaac | August 07, 2017

Insurtech activity certainly remains high and Novarica has been working with multiple insurance-focused accelerators in 2017 to keep abreast of...
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Game Changing Technology-Driven Innovations in P&C Insurance

Wayne Iluyomade | July 24, 2017

The insurance industry is on the brink of major technology-driven change. IoT, mobile computing, big data, and blockchain ecosystems will bring even...
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Hiring a CISO is the Next Step for Insurance Carriers

Mitchell Wein | July 10, 2017

Cybersecurity is top of mind for insurers following the implementation of New York State’s new cybersecurity regulations this spring...
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In the Core Systems Hourglass, Sand is Falling Faster

Karen Furtado | June 26, 2017

The core systems replacement cycle is speeding up. Twenty years ago, even if you spent your entire career working at the same insurance company, you...
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An Inside Look at Next Week’s IASA Conference

Robert Regis Hyle | May 30, 2017

As many insurance technology professionals prepare to travel to Orlando for next week’s IASA annual conference they will be happy to know the program...
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Selecting a Future-Proof Technology Solution

Cara McFarlane | May 30, 2017

The insurance industry is experiencing one of the most profound transformations in centuries...
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Targeted Ransomware Hits Insurance Data

Bryant G. Tow | May 15, 2017

Managed service providers are new targets and the cost of rescuing the data is exorbitant...
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Race to the Finish Line

Robert Regis Hyle | April 24, 2017

Mergers and acquisitions are a part of every industry, particularly those where profits are steady and increasing...
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Fulfilling the Insurance Promise—and the ITA Promise as Well

Robert Regis Hyle | March 27, 2017

The insurance promise basically amounts to when a policyholder presents a legitimate claim to their insurer, the insurer pays the claimant...
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New Tools, New Opportunities in Claims

Robert Regis Hyle | February 28, 2017

Technology has opened exciting doors for all parts of the insurance industry, including claims administration where wearables, telematics and other...
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ITA LIVE: Reaching Insurance Industry Crossroads

Robert Regis Hyle | January 23, 2017

The insurance industry is at a crossroads, in terms of opportunity. After decades that featured little or no changes in how carriers operated in terms...
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Advice to Insurance IT Leaders: Keep Your Eye on the Ball

Robert Regis Hyle | January 03, 2017

Anyone who played any kind of ball as a child remembers the cardinal rule of all sports: Keep your eye on the ball...
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New Date, Venue for ITA LIVE 2017

Robert Regis Hyle | December 20, 2016

Jim Daggett is co-founder and executive director of the Insurance Technology Association. Periodically he checks in with the ITA membership to discuss...
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Guidewire Makes Major Push to Small and Midtier Market by Acquiring ISCS

Robert Regis Hyle | December 20, 2016

In what is the largest ever purchase of an insurance software company, Guidewire Software announces it has entered into a definitive agreement to...
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Insurtech: Word of the Year

Robert Regis Hyle | November 29, 2016

This is the time of the year when we discuss an important topic, at least for people who write for a living, and that is the Word of the Year...
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Digital Distribution Fuels Market Network for Insurers

Kathleen Garlasco | November 15, 2016

Today, a similar market network is revolutionizing Property & Casualty insurance as a new option for carriers to sell and market products and for...
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Here Comes the Judge

Frank Petersmark | November 14, 2016

I recently had the opportunity to judge the ACORD Innovation Award finals as part of the recent ACORD2016 conference in Florida...
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The Ultimate Disruption: Trump Wins

Robert Regis Hyle | November 09, 2016

It’s a new day, America. I just wish I knew what that meant...
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Insurtech and MatureTech: Blending the New with the Old

Mark Breading | October 19, 2016

The insurtech phenomenon reached new heights at the InsureTech Connect 2016 event in Las Vegas earlier this month...
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Sometimes, All that Glitters Is Gold

Robert Regis Hyle | October 11, 2016

Here are six words you rarely hear when an insurance carrier CIO sits down with his boss, the CEO, and discusses the proposed budget for next year: “...
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Building Bridges: The Future of Insurance

Staff Writer | August 30, 2016

Strategy Meets Action will hold its annual Summit in Boston on Sept. 19. The focus of the event is on becoming a Next-Gen Insurer—bridging from today...
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Nothing Will Ever Be the Same in Insurance

Robert Regis Hyle | August 22, 2016

Doing things new and striving to be different are staples of American business. No one ever proclaims their new company will offer some of the “same...
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Insurance Disruption is Happening Right Now

Kevin Wang | July 22, 2016

Insurance occupies a sector of our economy that has not seen any major technology disruptions until recently...
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A Tale of Autonomous Vehicles and a Deer

Robert Regis Hyle | July 19, 2016

Autonomous vehicles had a temporary setback when a Tesla Model S crashed and killed the lone passenger in the car...
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Insurity Adds Strategic Investment Partner, General Atlantic

Robert Regis Hyle | June 29, 2016

Insurity announces that General Atlantic, a global growth equity firm, has made a strategic growth investment in the insurance solution provider...
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Beyond Transformation: The Convergence of Finance, Risk, and Actuarial Functions

Doug French, Steven Abel and Carol-Ann Back | June 28, 2016

C-suite executives and senior leaders in finance, risk, and actuarial are under intense pressure to navigate a wide range of megatrends and market...
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San Antonio the Place to be for IASA

Robert Regis Hyle | June 07, 2016

The place to be, beginning Sunday, will be San Antonio, Texas where, for four days, the insurance world will congregate to educate, be educated, and...
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Customer Service Needs to Go Above and Beyond

Kimberly Harris-Ferrante | May 24, 2016

To improve customer service, insurers need to look for alternative value to provide above and beyond the insurance transaction, match customer service...
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ITA LIVE Will Be Illuminating for CIOs

Robert Regis Hyle | April 19, 2016

Pardon me for bragging a bit, but this is one of the most important weeks of the year for the Insurance Technology Association...
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Get Your Feet Back on the Ground

Robert Regis Hyle | March 29, 2016

While I remain curious about the effectiveness of package delivery via drones, there is no argument about how valuable unmanned aerial vehicles (UAV...
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Will Google Compare Be Viewed as a Successful Failure?

Robert Regis Hyle | February 24, 2016

Failure is not always a bad thing. There are many reasons why projects and initiatives don’t succeed and they can’t always be blamed on a lousy...
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New Players Find Insurance Isn’t for Them

Karen Furtado | February 16, 2016

Cargill, Monsanto, Wells Fargo, and John Deere are officially out of the crop insurance business, according to a recent article from Bloomberg...
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ITA Bridge Award Deadline Nears

Robert Regis Hyle | February 09, 2016

There are a number of continuing themes discussed in the pages of ITA Pro magazine and on our website, but none reaches the level of importance as the...
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Intelligent Capture Helps Insurers Retain Policyholders

Ian Llado | January 28, 2016

Who among us wouldn’t jump at the chance to improve policyholder retention? The fact is that policyholders respond to your ability to decrease cycle...
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Technology and Your Grandfather’s Insurance Company

Robert Regis Hyle | January 12, 2016

Everybody has a wish list and it seems that atop the lists for insurance carriers still operating with legacy systems is the desire to do away with...
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Looking Back on a Pivotal Year for Insurance

Deb Smallwood | January 04, 2016

What we have all experienced the last 12 months in terms of decisions, investments, and developments are vastly different than we have ever seen...
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The Rapid Evolution of Consumer Protection Regulation

Doug French | December 11, 2015

Consumer protection considerations are rapidly evolving. There are many regulatory initiatives underway that are aimed at better educating and...
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Talent Hunt: Finding, Attracting, Retaining Top People

Doug French | December 10, 2015

Talent management and human capital issues have become so critical to the industry’s future outlook that one survey respondent expressed a belief that...
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Insurers Flexing Their Distribution Models

Doug French | December 09, 2015

Survey respondents are clear-eyed about the shifts away from traditional distribution models, as well as rising consumer empowerment and the breakdown...
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Technology Driving Disruption in Insurance

Doug French | December 08, 2015

As we continue to do business in an era marked by a continuous disruption and new competitive threats, the insurance industry, which has never been...
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Fear of ‘Next Bubble’ Challenges Life, Annuity Carriers

Doug French | December 07, 2015

In the aftermath of the global financial crisis, insurance executives are justifiably worried about macroeconomic trends and the prospect of slow...
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Why Not? Is the New Motto for Insurance Distribution

Robert Regis Hyle | November 24, 2015

New technology has yet to cause complete disruption in the insurance industry, but there certainly has been more than a minor disturbance in the way...
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Cybersecurity: Balancing Risk and Cost

Chuck McGann | October 27, 2015

There are ways to secure your data that don’t cost more than what you are trying to protect...
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The Federal Government and Security Standards Meet at a Dangerous Time

Robert Regis Hyle | October 12, 2015

Like a ticking clock—channel the old Jack Bauer thriller 24—our enemies, some known the majority unknown, are looking at ways to attack us...
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Insurance Innovation with a Realistic Eye

Deb Smallwood | September 28, 2015

The 2015 SMA Summit: Next-Gen Insurer focused on insurance innovation and transformation with a realistic eye. It was an action-packed day...
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Will Emerging Technologies, Innovation Transform the Insurance Customer Experience?

Mark Breading | September 08, 2015

The world is abuzz with the potential of a new wave of emerging technologies aimed at transforming business, society, and our daily lives...
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Machine Learning and Insurance: Don’t Run and Hide

Robert Regis Hyle | August 11, 2015

Celent’s latest report on (pick your favorite term) artificial intelligence, machine learning, or cognitive computing, is a reminder that fantasy-land...
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Drone Technology Soaring in Interest for Insurers

Karen Furtado | July 20, 2015

In early 2014 the first commercially available drone debuted in the consumer market. From the beginning, demand was phenomenal as both professionals...
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Beyond Our Wildest Dreams: Insurance IT in 2020

Robert Regis Hyle | July 14, 2015

There is always time to look back and re-examine the failures (and the occasional success stories) that have taken place, but looking forward and...
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Technology Allows Commercial Lines Insurers to Stand Out

Michael P. Voelker | July 06, 2015

Much of the technology focus for P&C carriers has been in personal lines, but as auto and homeowners become more commoditized, the next battles lie on...
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Connectivity Drives New Business in Evolving Benefits Market

Anthony Grosso | July 06, 2015

In spite of all the arm-flapping and hand-waving stirred by the Affordable Care Act (ACA), the way health insurance is purchased, and employee...
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Yet Another Reminder that Security Begins with You

Robert Regis Hyle | June 23, 2015

Baseball has a long history of chicanery, but nothing like the news from last week that the FBI is investigating the breach of the database of the...
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The Drumbeat for Insurance IT Reaches a Crescendo at IASA

Robert Regis Hyle | June 16, 2015

A complaint heard too often is technology has dehumanized us. People stare at their phones or tablets and put aside any personal communication...
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Single View and the Customer Experience in Insurance

Mark Breading | June 16, 2015

Now that the customer experience is front and center in insurers’ strategies, it’s time to revisit the single view, a/k/a the 360 degree view of the...
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Data Leads to Safer Driving, Not Just Lower Premiums

Robert Regis Hyle | June 05, 2015

The value of all the data collected today by insurers is not limited to what carriers can learn about their customers; it also will enable insurers to...
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Execution Wins in Core Systems Implementations

George Grieve | June 01, 2015

The best software package in the world is useless if it cannot be implemented correctly...
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The Promise of Insurance Fulfilled 25 Years Ago

Robert Regis Hyle | May 26, 2015

For me, the promise of insurance was fulfilled 25 years ago. On June 2, 1990 a violent storm ripped through southeast Indiana and destroyed my two-...
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Duck Soup: The Recipe to Being a Successful CIO

Frank Petersmark | May 18, 2015

It’s hard to argue with Groucho Marx’s view on club membership, especially if that club is for CIOs. Why would anybody in their right mind want to...
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Risk Management Focus Has Flipped Since Bubble Burst

Nicholas Michellod | May 12, 2015

The insurance industry has faced difficult times following the collapse of the subprime bubble back in 2008...
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The Smart Play When Implementing Software Platforms

Robert Regis Hyle | May 05, 2015

The fear of failure is often greater than the excitement of success. Insurance IT leaders focus so much on the negatives that they forget the positive...
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Turn to Government for Claims Innovation—Seriously

Karen Furtado | May 04, 2015

The federal government is likely not the first place you would look for innovative inspiration...
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The Right Insurance Technology Solution Includes the Right Systems Integrator

Robert Regis Hyle | April 28, 2015

It is exciting to talk about the possibilities the future has in store for us with the many advancements in technology we’ve seen in the last few...
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Managing Risk Continues to Evolve for Insurance Carriers

Mitchell Wein | April 27, 2015

Insurers have been in the business of managing risk exposure and pricing to cover risk since insurance evolved as an industry over 500 years ago...
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You’ve Been Hacked: Few Surprises in Cybersecurity Study

Robert Regis Hyle | April 21, 2015

When Janeen Blanton asked the audience at a session of ITA LIVE last week to guess the number of insurance carriers where Salient Commercial Solutions...
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Preparing for War with Technology Companies

Robert Regis Hyle | April 14, 2015

“Technology is at war with the insurance industry, but insurance doesn’t know it yet...
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Insurers Embrace Changing Relationship between Business and IT

Robert Regis Hyle | April 07, 2015

A couple of months ago, when the ITA launched its first Bridge Award, I was curious about the response we’d get...
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Predictive Models: Right Place + Right Time = Better Decisions

JJ Jagannathan | April 06, 2015

Predictive modeling is a powerful tool that can help make better business decisions in every segment of the P&C insurance value chain...
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Targeting the Mobile Customer in Insurance

Robert Regis Hyle | March 31, 2015

The fact that more people use mobile devices to connect to the Internet shouldn’t surprise anyone, but if you sit back for a minute and contemplate...
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Agile Development Creates Collaborative Culture

Janeen Blanton and Sujey Edward | March 31, 2015

Bringing agile development across the enterprise requires a new roadmap...
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Call It What You Want, Just Be Sure Governance Is in Place

Robert Regis Hyle | March 24, 2015

Data governance is as important and complicated a process for insurance carriers as anything they deal with...
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ITA Unveils New, Improved Online Buyers’ Guide

Robert Regis Hyle | March 17, 2015

From the beginning, the relationship between insurance carriers and software solution providers has been a focus of attention for the Insurance...
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Data is the Currency for Insurance Carriers

Robert Regis Hyle | March 10, 2015

Companies are generally valued by the amount of sales they make, or in the case of insurance carriers, the amount of premium dollars generated...
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Cyber Security Gains More Regulatory Attention

Robert Regis Hyle | March 02, 2015

There are two words that throw the fear of god into the face of any insurance carrier: regulatory compliance...
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It’s Time to Bury the Phrase ‘Close Followers’

Robert Regis Hyle | February 17, 2015

What’s new? We all ask that question, probably several times a day, unless you’re totally self-absorbed with a complete lack of interest in what is...
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Insurers that Embrace Change are Positioned for Success

Martina Conlon | February 16, 2015

An organization’s attitude towards change had a huge impact on the business and technology decisions they make...
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Common Lessons for Insurers in Modernizing Policy Systems

Karen Furtado | February 10, 2015

Modern core systems are essential to an insurer’s ability to compete effectively in today’s increasingly complex and dynamic market...
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Has Your Company Bridged the Gap?

Robert Regis Hyle | February 09, 2015

I’d like to ask you to put your hands—and your minds—together and show some love for the IT leaders you work with and their business side counterparts...
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The Insurance Customer of 2020

Tim Attia | February 09, 2015

There has been a good deal of buzz in the industry about customer centricity, the ideal customer experience, the role of Big Data and analytics, the...
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How Far Away Are We from Autonomous Cars?

Robert Regis Hyle | February 03, 2015

The insurance industry is justifiably excited and nervous about Google dipping its toe into the cool water of the insurance industry...
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For the Insurance CIO, the Future is Now

George Grieve | February 03, 2015

The CIO’s job is to stay in control of the complexity, maximize the benefits that it brings, and minimize its risks...
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Looking for a Good Night’s Rest

Robert Regis Hyle | January 26, 2015

A favorite question of journalists—and I admit to using it myself at times—is what keeps people up at night. In our case, the question is normally...
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Consumer Electronics Show Highlights Business Needs

Denise Garth | January 26, 2015

The Consumer Electronics Show (CES) has been the preeminent show for seeing, hearing, and feeling what is emerging and hot in consumer electronics at...
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Where Are the Insurance Innovators?

Denise Garth | January 20, 2015

Many insurance carriers are taking advantage of the innovations developed by those from outside the industry, but carriers are conspicuously absent...
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Earning the Respect of the CEO

Robert Regis Hyle | January 19, 2015

When ITA LIVE takes place in April, what promises to be one of the more interesting sessions will focus on the relationship between CIOs and their...
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A Day of Reckoning Approaches for Insurers

Robert Regis Hyle | January 13, 2015

The day many insurers were looking to with trepidation while consumers were waiting for with some measure of glee appears to be drawing nigh...
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The ITA in 2015: Bigger and Busier

Robert Regis Hyle | January 05, 2015

The first week of every New Year is a time for hope. Plans have been put in place and unless there were some extremely challenging deadlines attached...
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Competition Level to Step Up in 2015

Robert Regis Hyle | December 16, 2014

The folks at Majesco have been busy lately. There’s been a bevy of announcements coming from the technology solution provider since early fall when...
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The Future is Now for Group Insurance Carriers

Rob McIsaac | December 12, 2014

As economists see it, the Great Recession has been over for more than five years. That said, the journey back from the high unemployment and negative...
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Next Gen Insurance IT Workers

Robert Regis Hyle | December 05, 2014

There are dozens of issues that keep insurers tossing and turning all night. We’ve learned over the years that no two insurance carriers are alike, so...
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The Difficult Task of Achieving IT Innovation

George Grieve | December 05, 2014

There can be no true innovation in insurance technology until carriers solve the basic problem of core system replacement...
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Some Insurers Need an Extreme Makeover

Robert Regis Hyle | December 02, 2014

Now that we’ve all been thankful for what we have, it’s time to focus on what we don’t have and for many insurance carriers that is modern core...
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Giving Thanks for Insurance Technology

Robert Regis Hyle | November 25, 2014

This traditionally is a week of reflection amidst the hustle and bustle of getting home for the holidays or preparing a feast for a bunch of relatives...
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Feeding the Beast: Three Data Value Considerations

David Lukens | November 24, 2014

Insurance carriers have traditionally used predictive models for pricing, using credit-based insurance scores, and general linear model or GLM-based...
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Modern Anti-fraud Technology Remains Lower Priority

Robert Regis Hyle | November 18, 2014

In case you didn’t realize it, this is International Fraud Awareness Week, so it seems like a good time to point out that estimates of fraud are no...
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Financial Crisis Still Takes a Toll on Insurers

Jamie Macgregor | November 11, 2014

In a post-global financial crisis world, continued low interest rates and lackluster investment performance continue to take their toll on the...
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Cyber Attacks Coming to a Business Near You

Robert Regis Hyle | November 11, 2014

As the holiday season closes in on us, it’s the time of the year when we break out our credit cards and say a little prayer that the websites we shop...
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When Developing Technology, Failure’s Not an Awful Result

Robert Regis Hyle | November 04, 2014

Those attending Guidewire Connections were once again reminded—if they could stop laughing for a few seconds—that mistakes are never something we...
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Do You Know Where Your Insurance Documents Are?

Scott Bannor | October 31, 2014

Among the challenges the insurance industry is currently facing perhaps the least talked about, yet one of the most critical is the increasing...
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Right Before Our Eyes, Technology Vendors Are All Grown Up

George Grieve | October 28, 2014

When it comes to the insurance IT vendor market the closer you look the more differentiated and specialized the vendors become. Some vendors are...
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Once Upon a Time, Implementation Stories Were Truly Spooky

Robert Regis Hyle | October 28, 2014

Halloween is a night for scaring people, too. There will be plenty of zombies and vampires walking through the neighborhoods this week, but there...
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Looking Beyond the Insurance Horizon

Denise Garth | October 21, 2014

Amazing. Extraordinary. Powerful. Disruptive. Transformative. Destructive. Constructive. Innovative. These are the words that describe what I heard...
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A 180-degree View of the Customer

Robert Regis Hyle | October 20, 2014

I believe in the agency system because I still like to talk with people who give me their full name and reside in the community where I live...
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Identify Managers Before You Begin Any Project

Robert Regis Hyle | October 14, 2014

It took a while for companies to figure out that just because technology was involved in improving the way they do business, new software or upgrades...
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Insurers Reminded to Look to Their Own Future

Robert Regis Hyle | October 07, 2014

At the MajescoMastek customer conference in Chicago last week, an insurance CIO made an interesting point that all of us should consider as we compete...
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Inspiration Comes from Many Windows

Robert Regis Hyle | September 29, 2014

Last weekend I had the opportunity to view a masterpiece up close, Grant Wood’s American Gothic, possibly the most well-known American piece of art...
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Insurers Demand Analytics on the Go

Cynthia Walker | September 29, 2014

Secure, mobile insurance industry data offers high value insights on any device, anytime, anywhere...
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Solution Providers Abandoned the IKEA Approach

Robert Regis Hyle | September 23, 2014

Have you shopped much at IKEA? The prices are great and the furniture looks good in a practical sort of way. The bigger challenge, at least for guys...
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Innovation is More than a Catchy Topic

Robert Regis Hyle | September 16, 2014

Innovation should be on the minds of nearly everyone these days. It certainly was on the minds of the 100 or so who took part in the SMA Summit on...
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Just When You Thought it Was Safe . . .

Robert Regis Hyle | September 08, 2014

When my mother died, my siblings assigned me the task of sorting through thousands of old photographs and distributing anything of real sentimental...
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Insurers Can’t Afford to Try, Try Again

Robert Regis Hyle | September 02, 2014

IT seems to be growing, according to Grieve, yet many of the traditional tasks performed internally are now being shipped out to others—including...
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Legacy or Epitaph? Insurers Face Challenges With Their Systems

Craig Robinson | August 29, 2014

Information technology changes at warp speed these days, causing ripple changes throughout the commercial world...
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Insurers Can Define Their Future Through Technology

Robert Regis Hyle | August 26, 2014

As research and consulting firm Strategy Meets Action prepares for its annual SMA Summit on Sept. 15 in Boston, SMA founder Deb Smallwood fielded...
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Go Digital (as Long as the Fries are Hot)

Robert Regis Hyle | August 26, 2014

Are you still wondering if digital capabilities are worth the effort for your company? If so, consider that fast-food chain McDonald’s recently...
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Means, Motivation and Money Will Keep Carriers Ahead of the Pack

Robert Regis Hyle | August 19, 2014

One of the things I looked forward to when we began the ITA Pro magazine and website was to keep asking one simple question: What is going to be...
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Platform for Success: How to Maximize Legal Technology Solutions

Chris Fields | August 19, 2014

Property and casualty insurers have a multiplicity of concerns that require the attention of legal staff and services...
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Standards Turn Foes into Friends

Robert Regis Hyle | August 12, 2014

It’s always enlightening to speak with independent insurance agents—and even carriers—about the issues that matter the most to them in their...
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Smaller Insurers Often Threatened by Technology Changes

Robert Regis Hyle | August 04, 2014

Carriers wisely worry about process management, but not nearly enough attention is paid to the fundamental changes in culture that come with true...
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Single Sign-on Viewed as Biggest Tech Challenge for Agencies

Robert Regis Hyle | August 04, 2014

Independent insurance agencies face significant challenges, particularly when it comes to technology, but the biggest voice for agencies facing...
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The Disruptors Among Us: Start with Mobility

Robert Regis Hyle | July 28, 2014

If you’re a member of the ITA’s LinkedIn Group, you may have noticed a post that asks for opinions on what will be the greatest disruptor in the...
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Where There’s Smoke, There’s Venture Capital

Robert Regis Hyle | July 21, 2014

If we needed any more reason to believe cybersecurity is top of mind for American insurance carriers, we have this: According to CNN: Venture capital...
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The Real Problem With Data Governance

Robert Regis Hyle | July 14, 2014

I believe the problem insurance carriers have with data governance is simple: It’s the title. Governance brings with it a set of baggage that scares...
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What’s on Your List?

Robert Regis Hyle | July 07, 2014

Now that we’ve reached the second half of 2014, it’s time to begin thinking about 2015. The budget season is still a few months out, but it’s...
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Filling the Gaps Between Dreams and Reality

Robert Regis Hyle | June 30, 2014

I guess the biggest difference in who I am as a journalist and what I cover as a journalist is the skepticism that some of the things I hear—or even...
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ISCS Observes 20th Anniversary; Scurto Predicts Major Changes Ahead

Robert Regis Hyle | June 23, 2014

Two decades ago in the technology world is almost like reaching back to the Dark Ages compared to what is being done today by IT departments, but for...
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Don’t Look Now, but Process Changes are Coming

Robert Regis Hyle | June 23, 2014

Is there anything that draws leery looks from the staff than the announcement that the company is going to re-examine the processes being used to...
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Policyholders and Their First Impressions

Wendy Aarons-Corman | June 16, 2014

If the user experience isn’t right, you are chasing away potential customers and partners...
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The Responsibility to Fail

Robert Regis Hyle | June 12, 2014

How often in life have you asked yourself, “Where did I go wrong?” It’s an important question for those who like to get things right, but none of us...
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The Right Way of Dealing with Customers

Robert Regis Hyle | June 09, 2014

The customer is always right. Except, of course, when they’re not and then we have all sorts of issues. Back in a previous lifetime, I was editor/...
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Ditch the Onboard Device, But Not the UBI Model

Jake Diner | June 06, 2014

Here is a typical onboard diagnostic device UBI business model...
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Progressive Making Progress on the UBI Front

Robert Regis Hyle | June 05, 2014

Technology has infiltrated every aspect of the insurance industry, but nowhere is it so important than in the area of usage-based insurance. Insurers...
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High and Dry: Insurers Search for Disaster Recovery Plans

Michael P. Voelker | June 04, 2014

It was strangely appropriate—albeit very annoying—that in the midst of working on an article dealing with disaster recovery, I suffered a random...
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Data Is Never Beyond Reproach

Robert Regis Hyle | June 03, 2014

One impulse with technology is to assume it somehow makes everything we do work better, but as you can see with Bryant Tow’s blog published this week...
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Insurers Sign The (Un)Dotted Line

Robert Regis Hyle | May 27, 2014

Tying an agency management system with electronic signatures creates great efficiencies for agents and carriers alike...
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Reflections of a Retired Insurance CIO

Wayne Umland | May 20, 2014

Glatfelter Insurance Group is one of the top 20 privately held brokerages in the country. I had the pleasure of serving as the company’s first Chief...
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Better Driving Habits at the Core of UBI

Robert Regis Hyle | May 19, 2014

There’s a great deal to be excited about in the insurance industry thanks to the advances technology has provided. Insurers are finally able to dig...
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Reverse the Perspective and Become Demand-Led

Matt Josefowicz | May 13, 2014

The insurance industry has a tendency to view the world from the inside out, but the industry needs to reverse that perspective and look at itself...
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Change is Good: Overcoming Resistance to IT Adjustments

Craig Robinson | May 12, 2014

Industries like retail and banking have been leveraging “disruptive” technologies for many years to make customers happier, operations more efficient...
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Bringing Science to Data and Analytics

Robert Regis Hyle | May 12, 2014

There seems little doubt that Murli Buluswar has the most interesting title in the insurance field today. The Chief Science Officer for AIG spoke at...
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Handshakes and Business Cards: It’s Time for Conference Season

Robert Regis Hyle | May 02, 2014

We’re off to Orlando once again for the 11th annual ACORD LOMA Forum and, as usual, expectations are high as the insurance technology field enters a...
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Five Tablet Considerations for Insurance Field Agents

Mike McMahon | May 05, 2014

For insurers, mobile technology is becoming a business-critical tool, as it allows insurance workers the advantage of bringing all of their files and...
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Which Way Do You Lean on AXA/Facebook Deal?

Denise Garth | May 02, 2014

The reactions and responses to the SMA blog The Shot Heard Around the Industry: AXA and Facebook have been very interesting and enlightening. It has...
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Centralize Data to Accelerate Core System Replacement

Jack Plunkett | April 28, 2014

So, you've invested in a modern core system. Congratulations. As you are no doubt aware, this is the critical first step in your business...
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‘Any’ is the Key Word in Mobile Technology

Robert Regis Hyle | April 28, 2014

The three “any’s” are ruling the mobile world these days: any time, any place, and any way you want to communicate or do business. These three aspects...
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Data Catching Up With Core Systems Conversation

Robert Regis Hyle | April 21, 2014

For years, the main discussion point surrounding insurance technology involved core systems. It still remains at the top of the list, but inching its...
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Removing the Guesswork for Improved Premium Rating

Stuart Rose | April 21, 2014

The business of insurance consists of evaluating and pricing risks, resulting in a business model that is unlike any other industry. Insurance is the...
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Telematics and the Remote Worker

Robert Regis Hyle | April 14, 2014

Until last September, I spent 15 years driving approximately 25 miles to work in the morning and another 25 home each night. There are plenty of...
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How Wearable Technology Can Impact Insurance

Tom Benton | April 14, 2014

As long as I can remember, I’ve been a gadget guy. Those of us who grew up in the 60s and 70s were among the first generation to have a television in...
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Start the Revolution: Prototyping Helps Developers Get it Right

Michael Overend | April 11, 2014

Prototyping, the iterative modeling of a system, enables users to be actively involved in the development process...
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Contrasting Views on Culture vs. Strategy Debate

Robert Regis Hyle | April 08, 2014

So how important is the culture surrounding a company, particularly one that is on the wrong end of the mergers and acquisitions chain? I recently...
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Mobile Device Management Just One Answer to BYOD Issue

Martin Gillespie | April 04, 2014

Over the past decade, the bring-your-own-device (BYOD) concept has become popular with insurance organizations and employees alike. Finding the...
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Lessons from GEICO and Progressive on Winning the Critical Buying Stage

Tim Attia | April 03, 2014

Both Progressive and GEICO have mastered the skill of understanding the consumer thought process and their insurance buying behavior...
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Four Ways to Modernize Core Legacy Systems

Donald Light | April 02, 2014

The benefits of modernizing core legacy systems are clear and compelling...
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The Right Concoction of Science and Data

Robert Regis Hyle | March 31, 2014

It hasn’t been too long ago that a number of people were discussing the issue of CIOs having a seat at the table. With the size of today’s IT staffs...
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What You Don't Do Can Hurt You

Michael Sauber | March 25, 2014

In 2013, technology initiatives designed to phase out or modernize legacy core administration systems finally moved from “potential” to “reality” for...
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Outsiders Provide Next Challenge for Insurers

Robert Regis Hyle | March 24, 2014

One of our goals when we launched the ITA Pro magazine and website was to look beyond what was happening today and spend some time examining the goals...
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You Are a Target for a Cyber Attack

Bryant G. Tow | March 19, 2014

In the insurance space, I hear a few common statements about cyber security: “I am just an independent agent” or “We are only a small regional company...
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Analytics, Basketball, and the Perfect NCAA Bracket

Robert Regis Hyle | March 17, 2014

Analytics assists people on a daily basis to learn more about their business, customers, and pretty much anything that is going on in the world...
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Life Insurance Claims Benefit from Process Optimization

Erik Stockwell | March 13, 2014

The main reason life insurance exists and its true mission is to provide financial stability to families at the time they need it the most—the death...
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Web-based Systems are the Next Evolution in Claims Technology

Steve Discher | March 12, 2014

Claims technology in the Property & Casualty insurance industry has significantly changed over the last 20 years and continues to evolve rapidly...
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Three Dots for Insurers to Connect

Robert Regis Hyle | March 10, 2014

There’s no doubt insurance is unlike any other business that operates in our universe, but as we’ve learned, that doesn’t mean there aren’t certain...
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Gaining a “Wow” Experience from Web Users

Wendy Aarons-Corman | March 07, 2014

For years the insurance industry has focused on providing Internet access to products and information to their agents. Insurers have responded to a...
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Time to Shift from Business/IT Alignment to Business/IT Alliance

Deb Smallwood | March 06, 2014

There is no question that alignment between the views and actions of business and IT professionals is critical for synchronizing strategies...
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Healthcare Insurers Changing to Consumer Model

Lori Gelter | February 24, 2014

Healthcare payers are dealing with a lot in the volatile market with expanding regulations. They are seeing inevitable changes in their business...
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Organization is the Key for Selecting Software Vendors

Larry Fortin | February 12, 2014

An inside look at how one insurance IT manager goes about the difficult task of keeping existing systems humming while searching for new software...
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Analysts Expound on the Needs of the Mid-tier Insurance Market

Robert Regis Hyle | February 12, 2014

In each issue of ITA Pro, we will be asking a group of insurance technology analysts their view on important industry issues. This month, we have four...
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Finding the Cure for Obamacare’s Website

George Grieve | February 12, 2014

The rush to implement the national healthcare website proved once again the danger of rushing a project before it has been tested thoroughly...
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New Software Solutions Benefit Insurers on the Inside and Outside

Robert Regis Hyle | February 12, 2014

Union Mutual of Vermont wanted what most carriers seek: improvements in the way they deal with agents and internal business users...
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Products, Market Impede Investment in Systems for Life Insurers

Robert Regis Hyle | February 12, 2014

Carriers are not as quick on the draw when it comes to investing in new policy administration systems...
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Combatting Cyber Threats: Predict, Prevent, Persist

Carlos Fernandes | February 12, 2014

U.S. companies have become a target for hackers across the world...
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The Future of Telematics Heads Beyond Insurance

Robert Regis Hyle | February 12, 2014

Data collected from automobiles can tell as much about the drivers as it does on how fast they corner turns...
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The Shame in Cyber Security Lapses

Michael P. Voelker | February 10, 2014

One word that scares insurance executives, from CEOs down to network administrators is “hacked.” The loss of data and an inability to run the company...
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Building Policy Administration Systems for the Future

Robert Regis Hyle | February 10, 2014

New policy systems provide freedom from tired legacy systems and create excitement about the future, but IT shops—and business users—soon realize that...
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Insurers Look Into The Eyes of Their Policyholders

Robert Regis Hyle | February 10, 2014

The use of analytics to look into the hearts and minds of policyholders has provided insurers a tool that can change the way they look at their...
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It’s a New Dawn for the ITA

Robert Regis Hyle | February 10, 2014

I’ve been fortunate in my career to be involved with two start-up magazines. It’s been nearly 15 years since I had the first opportunity and all I can...
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Life Insurers Fail to Follow Through on Customer Service

Rob McIsaac | February 10, 2014

We live in a time of remarkable convenience and incredible advances in the technologies which permeate our daily lives. The once unimaginable stuff of...
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INSURANCE IT NEWS

ELECTRONIC CHAT

The Email Chat is a regular feature of the ITA Pro magazine and website. We send a series of questions to an insurance IT leader in search of thought-provoking responses on important issues facing the insurance industry.

Electronic Chat with Michael Kassing, CEO/CVO, insured.io

Laura Mazzuca Toops

A former combat medic with an MGA background, he brings a unique perspective to insurtech... READ MORE

Electronic Chat Archive

ITA LIVE 2020

ITA LIVE 2020 –SAVE THE DATE!
April 5th – 7th, 2020
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ITA EVENTS

BLOGS AND COLUMNS

An Entirely Preventable Disaster

Bob Frady

Even the best risk models can’t take into account major system failures... READ MORE
Flipping the Fraud Triangle

Jeffrey Cirino

Identifying pressure and rationalization early on helps eliminate opportunity -- the key to committing fraud... READ MORE

VIEWPOINTS

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Down Market Opportunities Beckon Benefits Insurers

You have surely heard it said that small businesses are the growth engine for America. Today, the phrase has a special ring to it for benefits... READ MORE
Technology at the Heart of Change in Insurance

With stagnant growth and lingering low interest rates, the life insurance industry faces a challenging future... READ MORE
Got Policies? IVANS Service Helps Feed Commercial Lines Producers

Finding insurance carriers willing to write commercial lines risks has always been a challenge for producers... READ MORE
Technology Changes Coming Faster than Ever for Insurers

As Guidewire Software prepares for the start of Connections, its 11th annual user conference that begins on Nov. 2, Brian Desmond, chief marketing... READ MORE

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Vendor Views

COVID-19 One Year Later: The Digital Transformation of Insurance

COVID-19 has accelerated digital adoption, especially in the areas of claims adjustment and fraud prevention... READ MORE
Vendor Views

Partner News

Big Data and Insurtech: A Carrier Perspective

Insurance has always relied on large volumes of data to gauge customer behavior and more. But as big data has gotten bigger, insurtech has empowered... READ MORE
Partner News

Features and Viewpoints Archive

Features and Viewpoints Archive

Features and Viewpoints Archive

Samir Gulati | March 04, 2021

Laura Mazzuca Toops | March 01, 2021

Staff Writer | February 25, 2021

Bob Frady | February 25, 2021

Jeffrey Cirino | February 23, 2021

Staff Writer | February 10, 2021

Staff Writer | February 10, 2021

Denise Garth | January 29, 2021

Bob Frady | February 03, 2021

Bob Frady | January 13, 2021

Laura Mazzuca Toops | January 25, 2021

Laura Mazzuca Toops | February 08, 2021

Laura Mazzuca Toops | January 11, 2021

Staff Writer | January 06, 2021

Kaylee Sandstrom | January 04, 2021

Laura Mazzuca Toops | December 28, 2020

Marty Ellingsworth | December 23, 2020

Denise Garth | December 21, 2020

Bob Frady | December 16, 2020

Laura Mazzuca Toops | December 15, 2020

Barbara Peterfi | December 09, 2020

Staff Writer | December 07, 2020

Bob Frady | December 02, 2020

Laura Mazzuca Toops | November 30, 2020

Denise Garth | November 20, 2020

Staff Writer | November 19, 2020

Laura Mazzuca Toops | November 16, 2020

Bob Frady | November 11, 2020

Laura Mazzuca Toops | November 09, 2020

Laura Mazzuca Toops | October 28, 2020

Staff Writer | October 26, 2020

Staff Writer | October 23, 2020

Bob Frady | October 21, 2020

Laura Mazzuca Toops | October 19, 2020

Denise Garth | October 16, 2020

Laura Mazzuca Toops | October 15, 2020

Marty Ellingsworth | October 13, 2020

Bob Frady | October 07, 2020

Denise Garth | October 06, 2020

Barbara Peterfi | September 30, 2020

Laura Mazzuca Toops | September 28, 2020

Denise Garth | September 25, 2020

Laura Mazzuca Toops | September 23, 2020

Laura Mazzuca Toops | September 21, 2020

Denise Garth | September 21, 2020

Gautam Jit Kanwar | September 16, 2020

Staff Writer | September 15, 2020

Staff Writer | September 15, 2020

Laura Mazzuca Toops | September 08, 2020

Laura Mazzuca Toops | September 04, 2020

Denise Garth | September 04, 2020

Cristiano Moraes da Silva | September 01, 2020

Staff Writer | August 31, 2020

Denise Garth | August 28, 2020

Marty Ellingsworth | August 26, 2020

Laura Mazzuca Toops | August 25, 2020

Laura Mazzuca Toops | August 25, 2020

Sonny Patel | August 24, 2020

Scott Stephens | August 17, 2020

Denise Garth | August 13, 2020

Laura Mazzuca Toops | August 11, 2020

Denise Garth | August 06, 2020

Staff Writer | August 04, 2020

Staff Writer | August 03, 2020

Staff Writer | July 30, 2020

Denise Garth | July 27, 2020

Staff Writer | July 20, 2020

Staff Writer | July 20, 2020

Travis MacMillian | July 16, 2020

Laura Mazzuca Toops | July 16, 2020

Laura Mazzuca Toops | July 09, 2020

Staff Writer | June 29, 2020

Marty Ellingsworth | June 22, 2020