VIEWPOINTS/Vendor Views

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  The Giant Hole in Actuarial Models

  Bob Frady | May 05, 2021

  Hint: garbage in, garbage out...

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  Purchasing and Innovation: Friends or Enemies?

  Bob Frady | April 21, 2021

  Insurers want to innovate, but something is holding them back: their own purchasing departments...

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  COVID-19 One Year Later: The Digital Transformation of Insurance

  Samir Gulati | March 04, 2021

  COVID-19 has accelerated digital adoption, especially in the areas of claims adjustment and fraud prevention...

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  An Entirely Preventable Disaster

  Bob Frady | February 25, 2021

  Even the best risk models can’t take into account major system failures...

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  Flipping the Fraud Triangle

  Jeffrey Cirino | February 23, 2021

  Identifying pressure and rationalization early on helps eliminate opportunity -- the key to committing fraud...

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  Sink or Swim: A Mid-Term View of Virus Impact

  Denise Garth | May 28, 2020

  COVID-19 has said to insurers, “It’s time to move...

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  The Insurance Data Journey Into the New Normal

  Ben Moreland | May 20, 2020

  Without a very strong focus on data as a strategic and vital corporate asset, insurers will struggle to keep up with the necessary changes in the “new...

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  4 Ways AI is Empowering Insurers During COVID-19

  Sonny Patel | May 11, 2020

  The technological advances born from this moment will help empower insurers for what lies ahead...

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  Simplifying the Move to a Third-party Print Provider

  Ernie Crawford | December 09, 2019

  Case study of how a Fortune 500 employee benefits provider serving 35 million insureds throughout the U.S. and Europe transitioned from in-house...

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  The Hidden Costs of Custom Software Systems

  David Pittman | December 06, 2018

  Customization in the general sense has a very positive connotation. However, in the world of software systems, customization quite often falls short...

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  Consider Tackling Insurance Fraud Detection Before Claims Automation

  Arnaud Grapinet | January 30, 2018

  Fraud detection has always been and will continue to be a critical component of claims management. Learning the lessons from current claims Straight...

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  Do Insurance Bots Dream of Mitigating Risk?

  Kaushik Gohain & Prateek Vijayvergia | December 06, 2017

  Insurance Operations and Knowledge Workers in the Era of Intelligent Technology...

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  Selecting a Future-Proof Technology Solution

  Cara McFarlane | May 30, 2017

  The insurance industry is experiencing one of the most profound transformations in centuries...

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  Digital Distribution Fuels Market Network for Insurers

  Kathleen Garlasco | November 15, 2016

  Today, a similar market network is revolutionizing Property & Casualty insurance as a new option for carriers to sell and market products and for...

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  Intelligent Capture Helps Insurers Retain Policyholders

  Ian Llado | January 28, 2016

  Who among us wouldn’t jump at the chance to improve policyholder retention? The fact is that policyholders respond to your ability to decrease cycle...

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  Connectivity Drives New Business in Evolving Benefits Market

  Anthony Grosso | July 06, 2015

  In spite of all the arm-flapping and hand-waving stirred by the Affordable Care Act (ACA), the way health insurance is purchased, and employee...

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  Predictive Models: Right Place + Right Time = Better Decisions

  JJ Jagannathan | April 06, 2015

  Predictive modeling is a powerful tool that can help make better business decisions in every segment of the P&C insurance value chain...

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  The Insurance Customer of 2020

  Tim Attia | February 09, 2015

  There has been a good deal of buzz in the industry about customer centricity, the ideal customer experience, the role of Big Data and analytics, the...

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  Feeding the Beast: Three Data Value Considerations

  David Lukens | November 24, 2014

  Insurance carriers have traditionally used predictive models for pricing, using credit-based insurance scores, and general linear model or GLM-based...

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  Do You Know Where Your Insurance Documents Are?

  Scott Bannor | October 31, 2014

  Among the challenges the insurance industry is currently facing perhaps the least talked about, yet one of the most critical is the increasing...

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  Legacy or Epitaph? Insurers Face Challenges With Their Systems

  Craig Robinson | August 29, 2014

  Information technology changes at warp speed these days, causing ripple changes throughout the commercial world...

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  Platform for Success: How to Maximize Legal Technology Solutions

  Chris Fields | August 19, 2014

  Property and casualty insurers have a multiplicity of concerns that require the attention of legal staff and services...

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  Ditch the Onboard Device, But Not the UBI Model

  Jake Diner | June 06, 2014

  Here is a typical onboard diagnostic device UBI business model...

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  Change is Good: Overcoming Resistance to IT Adjustments

  Craig Robinson | May 12, 2014

  Industries like retail and banking have been leveraging “disruptive” technologies for many years to make customers happier, operations more efficient...

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  Five Tablet Considerations for Insurance Field Agents

  Mike McMahon | May 05, 2014

  For insurers, mobile technology is becoming a business-critical tool, as it allows insurance workers the advantage of bringing all of their files and...

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  Centralize Data to Accelerate Core System Replacement

  Jack Plunkett | April 28, 2014

  So, you've invested in a modern core system. Congratulations. As you are no doubt aware, this is the critical first step in your business...

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  Removing the Guesswork for Improved Premium Rating

  Stuart Rose | April 21, 2014

  The business of insurance consists of evaluating and pricing risks, resulting in a business model that is unlike any other industry. Insurance is the...

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  Start the Revolution: Prototyping Helps Developers Get it Right

  Michael Overend | April 11, 2014

  Prototyping, the iterative modeling of a system, enables users to be actively involved in the development process...

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  Lessons from GEICO and Progressive on Winning the Critical Buying Stage

  Tim Attia | April 03, 2014

  Both Progressive and GEICO have mastered the skill of understanding the consumer thought process and their insurance buying behavior...

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  What You Don't Do Can Hurt You

  Michael Sauber | March 25, 2014

  In 2013, technology initiatives designed to phase out or modernize legacy core administration systems finally moved from “potential” to “reality” for...

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  Life Insurance Claims Benefit from Process Optimization

  Erik Stockwell | March 13, 2014

  The main reason life insurance exists and its true mission is to provide financial stability to families at the time they need it the most—the death...

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  Healthcare Insurers Changing to Consumer Model

  Lori Gelter | February 24, 2014

  Healthcare payers are dealing with a lot in the volatile market with expanding regulations. They are seeing inevitable changes in their business...

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  Combatting Cyber Threats: Predict, Prevent, Persist

  Carlos Fernandes | February 12, 2014

  U.S. companies have become a target for hackers across the world...

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  The Future of Telematics Heads Beyond Insurance

  Robert Regis Hyle | February 12, 2014

  Data collected from automobiles can tell as much about the drivers as it does on how fast they corner turns...

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